Kenya Airways (KQ) has announced that it will experience some flight disruptions during the festive season due to the ongoing maintenance of some of its aircraft. The national carrier said that the maintenance, which is part of its fleet modernization program, is aimed at enhancing the safety, reliability, and efficiency of its operations.
In a statement issued on Wednesday, KQ said that the maintenance will affect some of its domestic and regional flights, as well as some of its long-haul flights to Europe, Asia, and America. The airline said that it will notify its customers of any changes in their flight schedules through SMS, email, and phone calls.
The airline also advised its customers to check their flight status on its website, mobile app, or social media platforms before travelling to the airport. The airline said that it will offer alternative travel arrangements or refunds to the affected customers, in accordance with its terms and conditions.
The airline apologized for any inconvenience caused by the flight disruptions and assured its customers of its commitment to delivering quality service. The airline also thanked its customers for their continued support and loyalty.
The flight disruptions come at a time when KQ is facing stiff competition from other airlines, especially in the regional market. The airline has also been struggling to recover from the impact of the Covid-19 pandemic, which forced it to suspend most of its operations for several months in 2020 and 2021.
The airline has been implementing a turnaround strategy that involves cost-cutting measures, revenue enhancement initiatives, and debt restructuring. The airline has also been seeking a strategic partner to inject more capital and expertise into its operations. The airline hopes to return to profitability and growth by 2024.